SYNATY DOCUMENTATION

Everything you need to get the most out of the Synaty platform and your marketing campaigns.

Welcome to Synaty

Synaty Marketing is a registered Canadian digital marketing agency offering SEO, paid ads management, and custom website builds — all backed by a real-time client portal so you always know exactly what's happening with your investment.

What is Synaty?

Synaty is two things in one:

  • A done-for-you marketing agency — we run your SEO, Google/Meta ad campaigns, and build your website. You approve the strategy and watch results flow in.
  • A client management platform — every client gets a dashboard with live analytics, campaign reports, direct messaging with their account manager, and full billing history.

Tip: Start with a free trial — no credit card required. You'll see the platform, explore the tiers, and can upgrade to a paid plan from inside your dashboard at any time.

Is Synaty a Registered Business?

Yes. Synaty Marketing is a registered and certified Canadian business. All services are priced in CAD, invoices include applicable GST/HST, and you'll deal with a real team based in Canada — not an overseas agency pretending to be local.

How do I get started?

  1. Create a free account — takes under 60 seconds.
  2. Explore the trial dashboard and review what's included at each tier.
  3. Book a free strategy call or upgrade directly from your dashboard.
  4. Onboarding begins within 48 hours of your first payment.

Quick Start

From zero to your first active Synaty campaign in 4 steps.

Step 1: Create Your Account

Go to synatymarketing.ca/signup. Enter your company name, email, and a password. That's it — no credit card, no commitment. You're in.

Step 2: Explore Your Trial Dashboard

Your trial dashboard gives you a preview of the full platform. You'll see what each tier unlocks, tour the analytics, reports, messaging, and billing tabs. Locked features show clearly with inline upgrade prompts.

Step 3: Choose a Plan or Book a Call

From the Plans & Upgrade tab in your dashboard, select a tier and you'll be taken through Stripe Checkout. Everything is priced in CAD. Or, if you'd prefer to talk first, book a free strategy call and we'll match you to the right setup.

Step 4: Onboarding

After payment, you'll receive an onboarding intake form within 24 hours. We collect your brand assets, goals, existing accounts (Google Ads, Analytics, Search Console), and target market. We go live within the agreed build timeline.

Note: Website build clients pay a 50% deposit to kick off their project. The remaining balance is due on launch day.

Plans & Tiers

Synaty's platform has four tiers — one free trial and three paid plans. All prices in CAD.

Feature Trial (Free) Starter $97/mo Growth $247/mo Agency $497/mo
Dashboard access
CRM contactsLockedUp to 500UnlimitedUnlimited
Email sequences
SMS automation
Campaign reportsPreview only
Analytics dashboard
Calendar & scheduling
Landing page builder
White-label / custom domain
Sub-accounts (reseller)
API access
Direct messaging
Billing history

All plans can be upgraded or cancelled at any time from inside your dashboard. No contracts, no cancellation fees.

Dashboard Overview

Your command centre. Every metric, every message, every invoice — all in one place.

Overview Tab

The main overview shows your four key performance indicators at a glance: Website Traffic, Ad Spend, Leads Generated, and ROAS. Below those, you'll find your campaign-specific data split by SEO and Paid Ads. A traffic trend chart shows week-over-week visitor growth.

SEO Block

Shows tracked keywords, current average rank, site health score, and recent ranking wins. Updated weekly every Monday.

Ads Block

Shows active platforms (Google, Meta), current monthly budget, and cost-per-lead. Updated in near real-time as campaigns run.

Reports Tab

Access the latest PDF campaign report and a live preview link for any in-progress website build. Reports are uploaded by your account manager after monthly review calls.

Messages Tab

Direct messaging with your Synaty account manager. Messages are delivered in real-time via our secure chat system. No email chains, no lost threads.

Billing Tab

Full invoice history with status (pending / paid), amounts in CAD, and issue dates. Stripe manages all payment processing — your card details are never stored on Synaty servers.

Plans Tab

Compare tiers side-by-side and upgrade inline. Clicking an upgrade button opens Stripe Checkout — the upgrade takes effect immediately after payment confirmation.

Reports & Analytics

Transparent, data-driven reporting is core to how Synaty operates. You see everything.

Monthly Reports

Every active client receives a compiled monthly report covering: campaign performance, keyword movement, ROAS, lead counts, top performing ad creatives, and strategic recommendations for the next month. Delivered as PDF + a 20-minute walkthrough call.

Live Dashboard Metrics

Your dashboard is updated with live data pulled from Google Analytics, Google Ads, and Meta Ads Manager. Synaty uses read-only API access to your accounts — we can never modify your settings without separate confirmation.

Report Cadence

  • Weekly — SEO keyword updates, ranking movements
  • Monthly — Full compiled campaign report
  • On-demand — Available anytime via the Messages tab

Growth and Agency tier clients receive priority report turnaround (within 24h of request vs. standard 48h).

Messaging Your Team

Direct real-time messaging with your account manager — no email, no support tickets.

How It Works

From the Messages tab in your dashboard, type your message and hit Send. Your Synaty account manager receives it instantly and typically responds within a few hours during business hours (9am–6pm ET, Mon–Fri).

Chat Widget

The chat bubble in the bottom-right corner of every public page connects you to Synaty's team before you even have an account. Once logged in, your conversations are carried over to your dashboard's Messages tab.

Response Times

  • Starter: Within 48 business hours
  • Growth: Within 24 business hours
  • Agency: Within 8 business hours (priority queue)

Billing & Invoices

All billing is handled through Stripe. Everything is in CAD. No surprises.

Subscriptions

Monthly subscriptions renew automatically on your billing date. You'll receive an invoice by email before each renewal. Cancel anytime from the Plans tab — your access continues until the end of the current billing period.

Website Build Payments

Website builds require a 50% deposit at the start via Stripe Checkout. The remaining 50% is due on launch day. Your site is hosted on Synaty's managed infrastructure — we handle the server so you don't have to.

GST/HST

Synaty Marketing is a registered Canadian business. Applicable GST/HST is collected based on your province of business and included on all invoices. Invoices are available for download in your Billing tab.

Refund Policy

Monthly subscription fees are non-refundable once the billing period has started. Website build deposits are non-refundable once scoping and design work has begun. If you have a billing concern, message your account manager directly — we handle disputes professionally and quickly.

SEO Management

$599/mo CAD. We engineer your search presence from the ground up.

What's Included

  • Full technical SEO audit (site speed, crawlability, schema, Core Web Vitals)
  • Keyword research and content gap analysis
  • On-page optimization (title tags, headers, meta descriptions, internal linking)
  • Monthly content production (2 SEO-optimized blog posts or landing pages)
  • Link building outreach (white-hat, Canadian-focus)
  • Google Business Profile optimization (for local SEO clients)
  • Weekly ranking reports via your dashboard
  • Monthly strategy call

Typical Timeline

SEO compounds over time. Most clients see measurable ranking improvements within 30–60 days and significant traffic growth by month 3–4. We set realistic expectations and show you the trajectory from day one.

SEO requires ongoing work to maintain rankings. Results are durable — but they require consistent effort, which is exactly what we provide.

Paid Ads Management

$799/mo CAD. Campaigns engineered for leads, not just clicks.

What's Included

  • Campaign setup on Google Ads and/or Meta Ads
  • Full keyword research (Google) and audience buildout (Meta)
  • Ad copywriting and creative direction
  • Conversion tracking setup and verification
  • Daily bid optimization and budget pacing
  • A/B testing of ad variations
  • Monthly performance reports with ROAS breakdown
  • Direct access to your campaign manager via dashboard messaging

Ad Spend vs. Management Fee

The $799/mo is Synaty's management fee — it does not include your ad spend budget. Your ad spend goes directly to Google/Meta from your own billing account. We never touch your ad spend budget — you retain full control.

Minimum Ad Spend Recommended

For meaningful results: $500/mo minimum for Meta, $800/mo minimum for Google. Below these thresholds, the algorithm doesn't have enough data to optimize effectively.

Website Builds

One-time project fees. You own the site outright on completion.

Packages

PackagePrice (CAD)DepositTimeline
Starter$749$3751–2 weeks
Business$1,499$7502–4 weeks
CustomContact us50% on scopeVaries

What You Get

Starter — 3–5 pages, mobile-first, contact form, on-page SEO setup, Google Analytics connected, 30-day post-launch support.

Business — 8–12 pages, fully custom design, lead capture forms, CMS for blog/content, full analytics suite, 60-day post-launch support.

Ownership

After the final balance is cleared, the design and code belong to you. Your site is hosted on Synaty's managed infrastructure — we handle the server, uptime, backups, and performance so you never have to think about it. Ongoing hosting and upkeep starts at $35/mo.

Apply for your website build at /apply. The intake form takes 10 minutes — and we begin scoping within 24 hours of your deposit.

Account Settings

Manage your profile, company info, and notification preferences.

Updating Your Information

Company name, contact email, and billing address can be updated from your dashboard. For urgent account changes, message your account manager directly via the Messages tab.

Password Reset

Use the Forgot Password flow on the login page. A reset link is emailed to your registered address and expires in 1 hour.

Security

How Synaty protects your account and data.

Authentication

Synaty uses industry-standard JWT authentication with RS256 signing. Tokens are delivered via httpOnly cookies with Secure and SameSite=Strict flags — they are never exposed to JavaScript, preventing XSS-based theft.

Data Storage

Passwords are hashed with bcrypt (cost 12). We never store plaintext credentials. Card information is never stored on Synaty servers — all payment data is handled entirely by Stripe.

HTTPS & Headers

All traffic is encrypted via HTTPS. HSTS is enforced. Security headers include CSP, X-Frame-Options, and X-Content-Type-Options.

Reporting a Vulnerability

If you discover a security issue, email [email protected] directly. We take all reports seriously and respond within 24 hours.

Cancellation Policy

No contracts. No cancellation fees. Cancel when you want.

How to Cancel

Go to the Plans & Upgrade tab in your dashboard and select Cancel Subscription. Your access continues until the end of your current billing period — you won't be charged again.

What Happens to Your Data

Your account and data remain accessible for 30 days after cancellation in case you change your mind. After 30 days, data is purged from our servers. Export any reports or billing records before cancelling.

Pausing Instead of Cancelling

If you need a break, message your account manager — we can work something out. Forced cancellations cost us both. We'd rather pause and retain the relationship.

Active retainer clients (SEO, Ads) should give 30 days' notice before ending a service engagement — this allows us to hand off campaign access and close out reporting cleanly.

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